In this episode, Patrick discusses the difference between a cheap roof repair, and a good value for a roof repair. The difference in language is subtle, but the results are not.
Podcast Transcription- RoofLifeB015-123:
Shayla: You are listening today to the Roof Life of Oregon podcast and I’m talking today with CEO Patrick Morin. And, Patrick, what you tell the person that’s going on Google and saying, “Cheap Roof Repair,” “Cheap Leak Roof Repair?” What do you find when someone uses that sort of service?
Patrick: Hopefully Roof Life doesn’t come up. That would be my first inclination. That seems to be the popular thing now. Try to get something you need done for the least amount of money, and I have to admit, I think I do that on occasion too. I look for a value. I need something done correctly, but I don’t want to overpay. So what I’ve tended to do is try to educate myself.
How did they answer the phone when I called? And what was it that they said to me when I called? So I mean, I’m starting to make decisions right there. And then, how long until they get out to my house? Do I have a leak? Am I just doing well care? Do I want to replace my roof? These are issues of how long does it take them to respond and then did they come when they said they would come? And what did they do when they were at my house? I’d like to know that. What are you going to do when you come to my house?
Are you going to go up on my roof and what are you going to check when you’re up on my roof? If it’s a re-roof, are you going to go into the home? You need to look in the attic to make sure the ventilation gets to be what the manufacturer requires it to be. I mean, I think as a consumer, I’m trying to figure out what exactly is the thing that they’re going to do. And then, of course, when I get my information on my roof, I’m going to be looking at what is the product? Is there anybody else in the warranty? Is there a manufacturer involved that has a deeper wallet than a contractor would? Because contractors seem to come and go like a passing parade. Manufacturers are pretty stable.
I’m going to be looking for a two-party involvement in my product. Longevity – how long is the product going to keep the growth off my roof and my roof healthy? And then, I’m going to be looking at their website. I’m going to be looking at are they addressing the questions and concerns? What are the reviews like? The substance and the depth of the company. These are things that I take into consideration as much as I take, I want to spend as little as possible to get my issue resolved. And then how long will the fix last? Am I going to be doing this every year? Or am I going to do this the next rain storm? I want something permanent. So I’m looking for someone with substance, someone with integrity, someone with some proven longevity.
In Oregon, you can change one letter in your name and re-license and just change a letter or add a word or a pre or post and you can re-license. You can have the same similar name but be re-licensed under the same corporation. So go to the Oregon state contractors board online. They need to have their contractor number on every piece of literature and every vehicle. Every contract has to have it. Look up their insurance. See if they the minimums. See if they can even employ people. If it says exempt, they can’t employ people. So you look at their insurance and see if everything current. I mean, these are the things that I put into what makes a value, versus what makes cheap. Because a good value, to me, is cheap. If I just say, I don’t care. Just come out and do it. Charge me whatever. Nah, that’s not me. That’s not Roof Life. But I do think that there’s some steps that a homeowner can take to educate themselves. Have that contractor that you’re considering go through some steps that show you that they’re professional, long-term, legit, and they’re going to give you a good value.
Shayla: Alright, you certainly do get what you pay for and you want to be careful when you’re choosing a company to install or maintain something as expensive as a roof. So if you have anymore questions for Patrick or the team at Roof Life, please get a hold of them today. Thanks, Patrick.