In this episode, Jerry discusses why our schedule can be hard to get on, but why it’s worth the little extra time. Being a “busy” company is a good thing and RoofLife’s quality work is definitely worth a small wait.
Podcast Transcription- RoofLifeB019-155:
Shayla: You are listening to the Roof Life of Oregon podcast and I’m talking today with Jerry. Jerry, tell me about a roof you recently encountered where they didn’t go with you guys in the end and it really ended up costing them quite a bit of money.
Jerry: Well, this time of year has been really, really busy. We’ve had a ton of leaks and I got called out to this one person’s house in particular and I went and did a full inspection of the house and found out what was actually going on and showed them pictures. And it was just a valley. It was a poorly installed valley, very common in Portland. This year it feels like we’re doing thousand of them.
But I went to them, gave them the solution of, okay this is what needs to happen, we need to replace this valley out, it’s sixteen hundred dollars in change, whatever it was, and she said, “Awesome. That’s great.” Well, the problem is it is so busy right now that the client was getting a little frustrated with us, because we were not able to get there quickly. It took us a little more time to get there than it normally does just because of how many leaks that we have. And we really are trying to do it as fair as we can and we go in numerical order, first come, first serve kind of thing, just to make it fair.
Well, the client did get impatient because they wanted to get that water to stop coming into their house. So they called another roofing company. The other roofing company came out and crawled up in their attic like we did. And took pictures of all these different things that really don’t matter yet and they went up on the roof and said, “Oh, you’re losing granules all over this roof. Your roof is shot. It’s failed. You need a new roof.” Mind you, this roof is only ten years old. It was in perfect condition and I mean perfect. There was nothing wrong with it, other than one mis-installed valley.
The sad the thing, this client bought into that and now purchased a twenty thousand dollar roof, versus a $1,600 repair. So really be careful. I don’t know how to express and how to have you avoid that, because there are some really smart and slick guys out there that will talk you into something you do not need. And it frustrating for me and it was frustrating for her, because she had no idea that she just got taken.
Shayla: So before you go ahead and make a big purchase like a brand new roof, make sure you get that second opinion from Roof Life of Oregon. They will give you an honest answer as to what you need to do, maybe just extend that roof a few years before you think about replacing it. If you have any questions about what we talked about today, reach out to Jerry and the team at Roof Life of Oregon.