Thank you for being a Roof Life Customer!

You should have received a packet prior to your cleaning, repair or treatment.

We’ve put some very important material in the packet for you, but we’re repeating it here just in case you or the post office have misplaced it.

PAGE 1 (a white page)

If you are having your roof pressure washed/compressor blown, repaired, and treated:

Step 1. Compressor blow or pressure wash roof. (Preview your included prep list, blue page for pressure wash, yellow page for compressor blow)
If your roof has heavy tree debris, we will need to inspect the roof for repairs after the compressor blow or pressure wash, as we could not see the roof under the amount of tree debris. If you did not receive a repair estimate on our first visit, we will be calling you with the exact repair and the cost, in addition, you will get an estimate mailed to you for you to review and keep in your files. It is very important for you to review and approve the work to be done ASAP so that we may return and finish serving your roof. Following the cleaning service, you will receive your invoice in the mail.

Step 2. Complete any repairs that need to be done.
Upon the approval of the repairs, we will be out within a couple of weeks to complete the repairs. We work by area and neighborhoods so the timing could be a little sooner or later. You do not have to prep anything or be home for this phase of the process. Just let us know if the family dog owns the back yard, we will need to have him in on that day, as we will be cleaning up any mess from the repair service. Also, just let us know if you have a vehicle parked in front of the garage, as we will need to have it moved. Following the repair service, you will receive your 5 year no leak warranty along with a repair invoice in the mail.

Step 3. Treat the roof to preserve it and help it look healthy and uniform.
After your repairs have been completed, your service card will go into the treatment file. We treat by location/area and it is dependent upon the weather so we always call you one day ahead to let you know. At that time, you will want to review your preparation sheet concerning the treatment (blue or yellow page).

If you are just having your roof repaired and treated:

Please refer to step 2 and 3 only.

PAGE 2 (If you are getting a Compressor Blow – Yellow page)

Here is a quick list of information and some things to do before we come out to BLOW off your roof.

  1. Please be sure to close all of your windows. We don’t want any debris to get into your home while we are working.
  2. Please be sure all vehicles are out of the driveway.
  3. If you have any delicate potted flowers, umbrellas, or padded furniture, move them 20 feet away from the gutter line or bring them inside.
  4. Please notify any neighbors that are to the left or right of you that are close enough for debris to get on their house, to close their windows. Assure them that Roof Life will clean any mess that is created while cleaning your roof.
  5. If you have any gauges, thermostats, or any other items on or near your roof that would be sensitive to our pressure, we need to be made aware of them so they can be covered before blowing the roof off.
  6. If your gutters have gutter guards or screens on them, they will not be cleaned.
  7. Please be sure to place a towel on the inside base of any exit doors with poor or questionable base seals. Sometimes, in the process of cleaning up roof debris from the ground, a garden hose may be needed.
  8. If they did not weather strip any skylight lids when your home was built, roof debris may come up and over your skylight curb. This does not mean you are experiencing or going to experience a leak, it just shows where air loss has existed and that you should consider weatherizing your skylight lids.

We will call you the day before we come out to treat your roof. On the day we do the TREATING the following is a list of things to do before we come.

**If you have newly painted gutters (within 2 months), please let us know.

  1. Please make sure all of the windows are closed.
  2. Please make sure all vehicles are out of the driveway.
  3. Please make sure that there is a water faucet available for us to use if needed. Due to the spray on technique we use for applying the treatment it may be necessary to water down your windows to prevent the wood preservative from sticking to them in certain areas.

The only reasons we would not be able to treat your roof is if there is rain in the forecast or if the wind is over 10 miles per hour. If you have any questions or concerns regarding these, please contact the office at 503-925-0125. Thank you for your time and we look forward to serving you.

PAGE 2 (If you are getting a Pressure Wash – Blue page)

Here is a quick list of information and some things to do before we come out to CLEAN off your roof.

  1. Please be sure to close all of your windows. If you have an older home with wooden windows that are more likely to leak, please notify us immediately.
  2. Please be sure all vehicles are out of the driveway.
  3. Put a towel or a sheet under any skylights over hard wood floor or carpets. There is a 1% chance of a drip.
  4. Put a towel at the base of all hinged exit doors.
  5. Make sure you have 2 accessible hose bibs (water spigots) available outside of the home.
  6. If you have any delicate potted flowers, umbrellas, or padded furniture, move them 20 feet away from the gutter line or bring them inside.
  7. If you have any antiques in the attic please be sure to cover them in case of a drip.
  8. Please notify any neighbors that are to the left or right of you that are close enough for either water or debris to get on their house, to close their windows. Assure them that Roof Life will clean any mess that is created while servicing your roof.
  9. Please let us know if you have any window wells in your basement so that we can bring proper equipment.
  10. If you have any gauges, thermostats, or any other items on or near your roof that would be sensitive to our use of water or pressure, we need to be made aware of them so they can be covered before cleaning the roof.
  11. If water stains on your entry door are a concern, please cover.
  12. If your gutters have gutter guards or screens on them, they will not be cleaned.

We will call you the day before we come out to treat your roof. On the day we do the TREATING the following is a list of things to do before we come.

**If you have newly painted gutters (within 2 months), please let us know.

  1. Please make sure all of the windows are closed.
  2. Please make sure all vehicles are out of the front driveway.
  3. Please make sure that there is a water faucet available for us to use if needed. Due to the spray on technique we use for applying the treatment it may be necessary to water down your windows to prevent the wood preservative from sticking to them in certain areas.

The only reasons we would not be able to treat your roof is if there is rain in the forecast or if the wind is over 10 miles per hour. If you have any questions or concerns regarding these, please contact the office at 503-925-0125. Thank you for your time and we look forward to serving you.

PAGE 3 (Gutter and Downspout Information – Green Page)

Concerning gutters and downspouts~

When using Dennco’s self cleaning products to protect and preserve your roof, the water that will come off of your roof after the treatment has been applied will be dark. This water has a habit of exposing any gutter and downspout issues that you may or may not be aware of. Any dark or light white stains on your fascia boards, downspouts, and/or gutters are due to an insufficient gutter system, or a good gutter system that happens to be restricted or plugged. This is not a situation caused by Roof Life of Oregon, and it happens about 2% of the time.

What is an insufficient drain system?

  • Inside and outside corners can lose their seal and then drip water when it rains, but since the rain is clear, there is no residual sign that it did so.
  • Plugged downspouts or partially plugged downspouts will limit the water flow from off of your roof. In a heavy downpour water will overwhelm your gutters ability to drain properly. This can happen even if your gutters are clean and no tree debris is of concern.
  • You have inside cuts and bends on your downspouts that can develop small leaks and drip water. Until the application of a self cleaning product you won’t know about the dripping. A dark or light trail down your downspout will be your clue.
  • Sometimes the flashing between your roof’s bottom edge and the gutter is not water tight and it allows water to flow down the fascia board leaving no trail unless a self cleaning product is at work. You will then notice dark or light staining.
  • Having gutter guards may prevent 100% of the water from your roof to drain into your gutters. Because of this you may see stains after our treatment has been applied following a rain storm. This overflow was happening before and continued after the application of the Dennco product, but because of it being water only you may not have been aware of this fact.

Of course, heavy downpours can overwhelm even the best gutter systems but you will not have a visible sign of that unless we have just treated your roof. Again, a dark or light residual stain resulting from water overflowing your gutters and/or flowing down your exterior walls will be your clue. (If these stains do occur, warm soapy water and a brush will remove them in most cases.)

** Please be sure to remedy any gutter and downspout problems prior to cleaning the stains off, as it will continue to stain until the roof is thoroughly cleaned off (3-4 months).

~ I hope this information helps you in the 2% chance that you have this situation take place, not to mention the peace of mind that will come to you when your gutters and downspouts work together harmoniously with your roof and Mother Nature ~

PAGE 4 (5 Most Common Questions – Purple Page)

The 5 Most Commonly Asked Questions to Our Service Crews

Q. How long until the treatment starts to work (WPC-R5)?
A. 3-4 months of rain will thoroughly clean the growth off of the wood.

Q. What kind of shakes do you use: good, best, better?
A. We use the absolute best I can find. 80% twin pack, 100% vertical grain premium shakes.

Q. Will this treatment hurt my dog, cat or plants?
A. All of our treatments are non-toxic and will not harm you, your animals, or your plants.

Q. Is this treatment toxic?
A. NO! Sodium silicate is a PH changer, and by changing the PH, the defective growth must exit.

Q. What is the best way to maintain my roof, clean it with pressure washing or use the WPC-R5?
A. The absolute best way to maintain your shake roof is to use a compressor blower to rid the roof of tree debris, and then to use a self cleaning 5-year preservative that is non-toxic. That’s WPC-R5