In this episode, Roof Life’s founder, Patrick, opens up about our company catchphrase, and why it’s so much more than just words.
Podcast Transcription- RoofLifeB020-170:
Shayla: Welcome to the Roof Life of Oregon podcast. I’m talking today with CEO Patrick Morin. Patrick, what does it mean when we hear on the radio or see on your adds when you say “Your roof is our roof?”
Patrick: We were trying to think of a way to help homeowners know how much all 48 of us care at Roof Life of Oregon, from the front client services department, all through the consultants, and all the way through production, how much we care once you bec- well, actually we care before you become a client. That’s when we do our well care check up, and we forward to the very next day that video that shows your roof and what state it’s in and what can be done, and the benefits of doing it is a Your Roof is Our Roof Warranty. You roof is our roof means that we guarantee that we will call you to remind of the needs the compressor blowing the junk off, that we guarantee there will be no growth on the roof, and we guarantee that there will be no leaks in the house.
There are some exceptions. The exceptions are acts of God. And if you want to slash and put act of nature. Any time the weather gets so extreme that it goes past your roof’s ability as it was constructed. People don’t realize that squirrels eat lead. I don’t understand it either, but they will just eat every bit of that lead pipe flashing out and you’re get a leak in one of our brand new roofs. That would be an example of an act of nature, something that has gotten in there and rooted around and eaten up. So we try to advise and consult with you. If you don’t have trees around your home, there’s no squirrel issues, then you can just use lead and it will go the whole life of the shingle. If you say, well, I’m only going to be here another five or ten years, let’s just go with the standard no-caulks, because they’ll go twelve or fifteen years. So there’s so much information that we can give you that helps you stay out of the leak crisis that we mentioned earlier. That our leak no warranty is, if you do get a leak and it’s because of something that we missed, or something that’s just normal wear and tear, we will fix the leak for free, and we will respond. So you call the office. We have a leak button that you can push. Within ten minutes, you get a response. And we have teams that will come help you lickety split. And if we don’t and it’s dark, we’ll help you on the line mediate the damage. We’ll be out there the very next possible time to figure it out, fix it, and then we correct the damage that’s inside your home. A Your Roof is Our Roof Warranty means that we care about your roof as much as you do, probably even more. And we have a relationship. We know about it. We have an inspection video that our team watches before they come to your home. They know what kind of shingle you have, they know the pitch, they know the location, they know what it’s going to take to get on the roof, to stay on the roof. They know everything about your roof, way more than normal people would ever want to know, and when they come there, they’re prepared to fix the leak and any damage that it causes. Your Roof is Our Roof is we care about your roof, keep it looking good, working right, that means no leaks, and lasting longer.
Shayla: The first step to making your roof a Roof Life of Oregon roof is to schedule a well care check-up with them and to do that is go to their website, rooflife-oregon.com or give the team a call today. Thanks, Patrick.