In this episode, Jerry helps us understand how Roof Life of Oregon consultants approach the re-roof process with clients. It’s not about the sale. It’s about helping homeowners understand their roof and what it needs, even if they choose another consultant. We pride ourselves on giving the best service we can.
Podcast Transcription: RoofLifeB035-225
Shayla: Thank you for joining us today for the Roof Life of Oregon podcast. I’m talking with Jerry today. Jerry, what would you say to a homeowner in a first meeting when they say, “I know nothing about roofs. I’m really confused, maybe a little overwhelmed”? How do you handle that situation? What do you say?
Jerry: Well, you’re not alone. And you shouldn’t know anything about roofs. It’s not your wheelhouse. It’s not your job to really understand it or to know about it, but we want to help you understand what these things and these terms mean for your roof. It does get very confusing. I have a lot of empathy for people who are getting these bids, because, quite honestly, you’re getting three and five bids. I will tell you, don’t get five. It gets really confusing. It clutters your mind, because you’re getting so much information, you don’t know which way to look. But no, it does.
You’re not supposed to understand what a fastener is for a roof nail or anything. We just, it does, it gets really confusing. So what I do is I’ll actually sit down with you and we’ll go through it and help you understand a little bit more about your roof.
We go line by line. One of the things that our clients tell us is they really like how we sit down with them and we go through the whole roofing project line by line. That way they really have an understanding of what it means. So one of these blanket terms that people get confused about, because they’re looking for a type of roof and they hear “well, this guy said he’s going to put a fifty-year roof on my house.” You don’t know what that means. Most people don’t know what a fifty year roof means. It really doesn’t even exist to be honest with you. We go by realistic product life. So what we’re doing is we’re going through and we’re helping you understand what each component of the roof is. It does get confusing and even us, we even get confused about it, because everybody has a different way of saying the same thing. Like a simple thing as a drip edge metal. Some people call it de-metal, some people call it rain guard, some people call it drip edge. And so what we’re going to do is we’re going to help you understand what that is, so that when you are doing this roof project that hopefully you only have to once in your lifetime, and you do it right, we’re going to help you understand what it is so that you have a great roof that is on your house that will serve you and your family, and keep the water out of your home.
Shayla: And I know you all have something called the Apples to Apples that we talked to Daniel about. Can you help us if we have another bid from another roofer? Can you help us kind of compare your bid to theirs and kind of translate what we’re paying for so we can really understand it?
Jerry: Oh man, you bet. That’s really key. Regardless if you’re going to use us or not, obviously, we want to put your roof on, but we really are there to help you out with the steps of your roof to get a great roof. We are more of a consultant. We’re going to sit down with you and help you understand. By doing the apples to apples, we’re going to be able to see what they’re doing, what we’re doing, and just kind of make sure that everything does line up accordingly. Our primary business is maintenance, and you would not believe how many maintenance projects we go to look at that the roof is less than ten years old, simply because they did not go line item by line item and they did not fully understand what they were buying. That is the one thing that we really help out with is making you understand that this fifteen thousand dollar roof that you’re paying for is the only time you have to spend fifteen thousand dollars for that roof and not have to do it again. Second opinions are always great, so if you have somebody that came to your house, and you really just need to see if they’re really taking you down the right path, give us a call and we’ll be happy to come out there and take a look at it for you.
So on maintenance, when you do have that other bid you’re coming in, make sure you do an apples to apples on them also. See what they’re doing, how they’re going to do it, how they’re cleaning off the roof, and how they’re going to keep the moss off your roof, and how they’re going to keep the inside of your house dry. So regardless if it’s a full roof project or maintenance project, make sure you do do an apples to apples to make sure they are meeting your needs.
Shayla: So if you are a first-time homeowner in Portland, or you know nothing about roofs, that’s alright. The team at Roof Life of Oregon will walk you through it and make sure you know exactly what you are purchasing. If you have anymore questions, reach out to the team today. Thanks, Jerry.
Jerry: You bet.