When you first decide to contact Roof Life of Oregon, we’re going to do everything we can to make sure you get quick, efficient service for your home.
The first thing that I always like when I call a company is for someone to answer the phone! So we always have the phone staffed with knowledgeable people during business hours. After hours, we have folks that will answer the phone and know how to get a hold of us in case of an emergency.
If you’ve emailed or called us, we’ll contact you to get some more particular questions answered about your home or the issues you are having. And then we’ll set up at appointment that is convenient for you. Depending on the time of year, it may take a few days to a week to get on our schedule, but we’ll make sure to find a time slot that works for you and we’ll always keep that appointment time.
For a maintenance check-up, we’ll show up in a well-marked van and we’ll have on our Roof Life shirts and name tags. In fact, we’ll send you a photo of the person servicing your home, so you always know who to expect. If you’re not there, we leave a service card on the threshold of your front entry.
The next thing we do is put on our roof shoes, grab our ladder, and walk your entire roof. We’ve found that eighty percent of our competition doesn’t do this- they just walk around your house and shoot you a number. It might be cheaper than ours, but I can guarantee it won’t be as detailed or thorough.
At the end of the day, we come back to the office and put all of that information into an email that goes directly to you. It will include any corrections or issues that we found. We’ll follow up with you in three to five days to see if you have any questions about what we found on your roof and we’ll go from there.
I think the journey to becoming a Roof Life client is an easy and pleasant one. If you have any questions, always feel free to shoot us an email, or to give us a call at the office.