Frequently Asked Roofing Questions

Yes! Roof Life of Oregon is fully licensed, bonded, and insured to offer peace of mind and protect you, your home, and our team in all situations.

No. Every team member, from consultants to service technicians, is a direct employee of Roof Life of Oregon. By handling all tasks in-house, our team can deliver a consistent, high level of quality and accountability during every project.

No, we do not use zinc sulfate powder due to the environmental harm it poses. Since zinc sulfate powder is not effective at harmlessly killing moss, we use safer, more natural moss removal solutions and our in-house developed roof cleaning machine to gently remove the moss.

No. Both zinc and copper strips are prone to failure, so we do not install them as a moss deterrent.

Our moss treatment usage depends on the style of the roof.

• For composition and tile roofs – We use a roofing treatment called RBC, which comes with a 2–3 year no-growth warranty*.
• For cedar shake roofs – We apply an environmentally friendly cedar treatment called WPC-R5, which offers a 4–5 year no-growth warranty*.

Both treatments above are locally sourced from Eugene, Oregon, and Roof Life of Oregon has proprietary use. They are eco-friendly and work by changing the pH environment of moss, instead of chemically killing it.

*Warranty length depends on the concentration of tree debris that the roof is susceptible to.

For maintenance projects, we offer a convenient 3-payment split. The first payment is due 10 days after service, the second is due 30 days later, and the final payment is due 30 days after that or following treatment application.

For roof replacement jobs, financing is available through a third-party company called Upgrade.

Invoices for maintenance services are due 10 days after service, while invoices for roof replacements are due upon completion.

No, at this time we do not allow for online invoice payments. However, we do accept credit card payments over the phone. Alternatively, you could mail a check to our office.

No, Roof Life of Oregon does not currently service commercial buildings.

No, our team does not currently work on apartment complexes.

No, we do not perform roofing work on manufactured homes.

No, as of now, we do not service condos or townhouses.

Not typically. We only service metal roofs if Roof Life of Oregon originally installed them.

Yes, we do perform services on roofs with solar panels. Even though we cannot clean under the solar panels, we may rinse the panel tops, if needed, and apply moss treatment around the perimeter of the panels to address moss growth in surrounding areas.

No, our team does not provide gutter repair or replacement services.

We do not clean gutters as a stand-alone service. Still, gutter cleaning is incorporated into our post-roof-cleaning process, which includes steps like:

• Clearing out gutter interiors after roof cleaning or compressed air blow-offs
• Cleaning the tops of gutters with guards to remove debris
• Plugging downspouts during cleaning to prevent blockages
• Clearing clogged downspouts for an additional charge upon request

Our cleaning process depends on the style of roof.

• For composition and tile roofs – We use an advanced, custom-designed roof cleaning machine. This process is chemical-free; instead, it uses a large volume of water dispensed at a minimal pressure to gently clean your roof.
• For cedar shake roofs – We use compressed air to blow off the roof. During this process, we carefully clean the individual keyways to ensure your entire roof is debris-free.

No, we never pressure wash roofs. Using high-pressure water can damage materials like shingles and shorten the life of your roof.

After the project is complete, we perform a general rinse of the gutter fronts, windows, and siding to remove debris from the roof cleaning process. Additionally, we conduct a thorough ground-level cleanup to guarantee your property looks as tidy as before we started our work.